Exchange Policy

Three Day Exchange Period

An exchange request must be submitted within three calendar days of the date your package is marked as delivered.

For example, if your package is delivered on Monday, you must contact Little Tooth no later than Thursday.

Requests received after the three day exchange period may not be accepted. Receiving an exchange request within this period does not automatically confirm approval. The product must also meet all eligibility conditions listed in this policy.

When an Item Is Eligible for Exchange

An item may be considered for exchange when:

• The request is made within three days of package delivery
• The item has not been worn, used or washed
• The item remains clean and in its original condition
• All original tags and labels are still attached
• There are no stains, marks, odours, damage or signs of wear
• The original packaging is available
• All pieces included in the product or set are returned together
• Valid order details or proof of purchase can be provided

Little Tooth will inspect the product before confirming the exchange.

Items That Cannot Be Exchanged

We may be unable to accept an exchange when:

• The request is made after the three day exchange period
• The item has been worn, used or washed
• A tag or original label has been removed
• The product has been altered, repaired or modified
• The item has stains, marks, odours or other signs of use
• The product has been damaged after delivery
• The original packaging is missing or significantly damaged
• A piece from a clothing set is missing
• The item is not returned in the condition in which it was delivered
• Order details or proof of purchase cannot be verified

Please check the product carefully before removing its tags or allowing your child to wear it.

Size Exchanges

If the selected size is not suitable, you may request an exchange within the three day period.

Size exchanges depend on the requested replacement size being available. We cannot reserve or guarantee another size until the exchange request has been reviewed and confirmed.

To keep the item eligible, please do not remove the tags, wash the garment or use it while deciding whether the size is suitable.

Complete Clothing Sets

When a product is sold as a two piece, three piece or coordinated set, the complete set must be returned for exchange.

Individual pieces from a set cannot be exchanged separately. Every included piece must remain unused and be returned with its original tags and packaging.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an incorrect product, an incorrect size or an item that appears damaged at the time of delivery, contact Little Tooth within three days. Include clear photographs of:

• The product received
• The affected or damaged area
• The attached tags
• The original packaging
• The order label or delivery information

Keep the item, tags and packaging unchanged while we review the matter. Our team will check the provided details and explain the next step.

How to Request an Exchange

To request an exchange, contact Little Tooth through our Contact page within three days of receiving your package.

Please provide:

• Your full name
• Order number
• Product name
• Size originally ordered
• Size or item requested
• Reason for the exchange
• Clear photographs of the item, tags and packaging

Submitting complete information can help us review your request more quickly.

Please wait for confirmation from Little Tooth before sending or handing over the product. Items returned without prior approval may not be accepted.

Exchange Review and Inspection

After an item is received, our team will inspect its condition, tags, packaging and included pieces.

An exchange will be approved only when the product meets the requirements stated in this policy. If the item shows signs of wear, washing, alteration, damage or incomplete packaging, Little Tooth may decline the request.

Approval of the initial request does not guarantee the final exchange if the returned item fails inspection.

Product Availability

All exchanges are subject to stock availability.

A requested size, colour or product may sell out before the original item is received and inspected. If the preferred replacement is unavailable, our team will contact you to explain the available options.

An exchange is not complete until the replacement product has been confirmed by Little Tooth.

Exchange Delivery Charges

Any delivery or collection charges that apply to an exchange will be communicated before the exchange is confirmed.

Charges may vary depending on the customer’s location, the delivery service and the reason for the exchange.

Colour and Appearance

We make every reasonable effort to display product colours and details clearly. However, colours may appear slightly different depending on lighting, photography and individual screen settings.

A minor difference in screen colour alone may not mean that the product is damaged or incorrect. If you believe you have received the wrong item or colour, contact us within the three day exchange period with clear photographs.

No Refunds

Little Tooth does not offer refunds. All completed purchases are final and non refundable.

Eligible concerns may only be resolved through an exchange in accordance with this policy. The exchange request must be submitted within three days of package delivery, and the complete item must meet all condition, tag and packaging requirements.

We do not provide:

• Cash refunds
• Bank transfer refunds
• Payment reversals
• Refunds for a change of mind
• Refunds when the selected size is unsuitable
• Refunds for items that are worn, used, washed, damaged or returned without their original tags

If an incorrect or damaged item is delivered, contact Little Tooth within three days with your order details and clear photographs. Once verified, the matter will be handled through an eligible replacement or exchange rather than a refund.

Nothing in this policy limits any customer rights that cannot lawfully be excluded.

Contact Little Tooth

If you need help with an exchange, contact us through the Little Tooth Contact page or by email at support@littletooth.pk within three days of package delivery.

Please keep your order number, product photographs, original tags and packaging available when contacting our team.

Agreement to This Policy

By placing an order through the Little Tooth website, you acknowledge that you have read and understood this Exchange Policy.

This policy does not limit any rights that cannot lawfully be excluded under applicable law.